Newest Shipping Notice

Hello!

Updated December 18, 2023：

We hope this message finds you well. We regret to inform you that there will be a delay in the delivery of your shipment due to the impact of a tropical cyclone in the following areas: Cooktown, Wujal Wujal, Port Douglas, Cairns, Innisfail, Tully, Cardwell, and Ingham.

The adverse weather conditions, including hurricane-force winds and heavy rainfall caused by the tropical cyclone, have affected the transportation and delivery services in these regions. As a result, the delivery timeline is expected to be extended by 1-2 days.

To stay updated on the status of your shipment, we recommend checking the official websites of the courier services involved:

Australia Post: https://auspost.com.au/disruptions-and-updates/domestic-service-updates/retail-closures-in-qld

Fastway (Aramex): https://www.aramex.com.au/our-services/service-updates/

We understand the importance of your shipment, and we sincerely apologize for any inconvenience caused by this unforeseen circumstance. Our team is closely monitoring the situation and working diligently to minimize the impact on your delivery.

If you have any further questions or concerns, please feel free to contact our customer service team at service@donnermusic.com.au.

 

Thank you for your understanding and patience.

Best regards,